Sunday, December 30, 2007

mixed emotions

(Here is an excerpt from my prayer journal, I was somewhat feeling weird when I wrote this, sabi ko nga "mixed emotion" ako nito... Wala lang just wanna share...)

"Lord... I am very happy... but at the same time there's a part of me na natatakot. Scared in a sense na I might get too attached... na baka dumating yung time na masaktan ako for whatever reason na hindi ko po alam kung ano... So Lord I am lifting up to You my... May it be that as we grow closer to each other and learn from our experiences, we would also learn more of You! That the lessons we have learned and will learn may serve as a rebuke, an encouragement for us three. I pray that You cleanse us and continue to teach us to pursue righteousness and holiness. May it be Lord God that you teach us to be disciplined in terms of... May it be that we would truly hold accountable for one another... Bast po Lord, bottom line is kayo po ang bahala sa amin! Rule over this friendship..."

Saturday, December 15, 2007


"For the revelation awaits an appointed time;
it speaks of the end
and will not prove false.
Though it linger, wait for it;
it will certainly come and will not delay"

Habakkuk 2:3

I had an emotional Friday yesterday.

I went home around 5am (kaw ba naman mag-hang out with two friends until 4am the previous night eh) Ayun at paguwi ko, umiiyak lang ako...

I was crying because of just one thing-- I had a major prayer item answered na, pero for the past few week I have been denying to myself that it was answered na. Yun tipo bang ayokong tanggapin na yun yung sagot ni God. Na tipong deadma galore lang ako, as if matatakasan ko ang katotohanan! Hehe, sorry naman daw Lord!

Sobrang tinamaan ako sa sinabi nung kaibigan ko na-- "You can never question God's sovereignty..." at meron pa syang matinding hirit "there's a difference between denial and conviction..." habang nagkukwento sya ng buhay-buhay nya. Little did he know that I was like tinatamaan galore! Hmp... the Lord works amazingly tlaga!

So until I woke up around 10am I was crying... And praying hard... I wasnt able to go to work nga for my Friday shift because of kakaisip at dahil sa kakaisip inatake ako ng tension head ache ko, hahaha! Ayun I had to sleep all night lang...

I was texting with my Mom, for the reason that she's the only one who knows all the details of this specific concern. And that I coudln't afford to share it to anyone na kasi I might have to explain everything pa, eh ayoko na ikwento! Waaahhh!

Malungkot ako, oo pero I was at the same time rejoicing kasi during those crying moments I am able to enjoy and savour being in the loving arms of my God, and all I want to do that moment was to rest and enjoy being in His presence ALONE!

I appreciate what my Mom said when I asked her if it's okay for me to just rest and spend time alone with God and be absent from work. She said "Good. Will be praying for you." I was like, alin ang good doon? Then she replied back "What ur doing... and what God is doing in ur life. Learn all u can." tpos may pahabol pa sya na "do what is best..."

At nakatulugan ko na nga...

Lesson learned?

Number one was-- I was hurting pero the hurt was not that painful, mahirap i-explain that it was not that heavy for my to carry kasi I had pour it out to the Lord. I did not became bitter towards it because I have felt HIS love for me... despite the "answered prayer". And I can only say HAAAYYYY right now.

The Lord indeed has wonderful plans for me. I may not know what those plans are NOW but I'm holding on to His promise.

After I woke up this morning there was no more burden. I feel relaxed kahit namumugto ang mga mata ko...

At maraming salamat na din sa mga taong nanalangin for me (Osie, Regie, Raya, Abe and Mama), sana wala akong nakalimutan sa inyo.

Ayun lang... HAAAYYYY...

"For I know the plans I have for you," declares the LORD, "plans to prosper you and not to harm you, PLANS TO GIVE YOU HOPE AND A FUTURE"
Jeremiah 29:11

Wednesday, December 5, 2007

An Item of Praise and Thanksgiving

This was part of my Supervisor's email to our Team... An item of praise and thanksgiving! To God be the glory!

Kudos to our CSAT QUEEN : SANBINI SABIO for having 100% CSAT for R3M !!! Great job, Rajsh! Keep it up!"

sent: 12/05/2007 04:39 AM

Chase Customer Care Supervisor
Prime Home Loan Servicing

CSAT or Customer Satisfaction Survey is done every week. The homeowners you have spoken with and assisted 2 weeks ago will be called by a third party (doing the survey) and will be asked how you've been as a Customer Care Professional; in terms of Attitude, Explanation, Confidence, Tone and Overall Satisfaction with service provided by you and your Company.

It's a weakness for me when I was just starting with Chase, because I was never conscious of how my CSAT Score (or even how I stand in my stats) was with my previous Call Center that I'm used of being on the average level lang. I was never the competitive type of Rep/Agent. Queber ko ba, that's how I view it. As long as I'm getting paid well, that was enough for me.... Until Chase Home Finance came in my life, it changed my outlook and perspective on my CSAT and my overall stats... Hmp!

I could have never done it on my own... aside from the people who I gather strength and encouragement from (mga pinakamamahal kong sila Sager at Mike) I owe it to God! "I can do everything through him who gives me strength." Philippians 4:13

He taught me to just leave it up to Him, submit to His will, acknowledge His presence at work while taking calls, and nothing could go wrong. And it worked! amazingly it did, since September my score never went below 100%, I mean there are still tough times, and human as I am, I still fall into temptations of giving in with the anger triggered by an irate caller... But with His grace, survive naman! PTL!

And I can only say THANK You Lord for this CSAT. Even if I think I do not deserve it, I still am very grateful(sino ba namang hindi, hehe). Praise be to God indeed!